Shipping

Shipping Policy
All orders for stock on-hand, are processed within 2 to 4 business days from Ireland, PokiPair Store Limited (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number if you chose tracked shipping.

Pre-Order
Please note that if your order includes both pre-ordered and in-stock items, all items will be shipped together once the pre-ordered items become available. If you require the in-stock items sooner, please place a separate order for those items. Shipping times for pre-ordered items are estimates and may vary based on availability and manufacturer timelines. Changes to delivery times and availability of pre-order items are subject to change, best efforts will be made to convey affected customers. We appreciate your patience and understanding. We also encourage you to join our Discord for near real-time replies and more frequent updates on shipping.

Back-Order
Please note that if your order includes both back-ordered and in-stock items, all items will be shipped together once the back-ordered items become available. If you require the in-stock items sooner, please place a separate order for those items. Shipping times for back-ordered items are estimates and may vary based on availability and manufacturer timelines. We appreciate your patience and understanding. We ship from China monthly and usually receive items the first or second week of the following month. We encourage you to join our Discord to receive realtime updates on monthly orders.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. PokiPair offers AnPost or DHL as shipping options, choose which service you prefer during checkout and payment.

International Shipping
International shipping rate ONLY covers the postage, customs fee and import taxes could be billed to you upon delivery by your country. Delivery rejection by you does not qualify for a full refund, a 10% restocking fee will incur under this situation.

Returns and refunds

Returns
We have a 14-day return policy, which means you have 14 days after the delivery of your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging a.k.a the product is still sealed. If the return is a result of our error (i.e. you received an incorrect item), we’ll also pay the return shipping costs. Please contact us immediately once you see any issue with your order so we can work to rectify it.

We will notify you once we have received the returned items and let you know within 5 business days if your return is approved before you issue a refund.

Exchanges
We do not allow any exchanges.

Damages and Issues
Please RECORD your order upon delivery and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return is unacceptable if no recorded video is provided to support.

PokiPair Store Limited sells sealed trading card game products, PokiPair Store Limited is not responsible for any manufacture defects to the packaging or contents this can include but is not limited to the following:

  • Small rips to the plastic
  • Dings on corners
  • Scuffs to the plastic
  • Any other imperfections to the packaging material

The contents are packaged by the manufacture and any indiscretions is out of our control. 

Trading Card Games (TCG)
Trading cards and products containing trading cards are sold as is. Package condition may vary.

Should you have any issues with returns, refunds or the shipping policy, please do not hesitate to contact us at: [email protected] before making any purchases. We normally reply the same day to any correspondence. You are also welcome to join our Discord for near instant communication.

Cancellations

If you wish to cancel an order, you may do so at any point up until the order has been shipped. All cancellations before shipping will receive a full refund. If the order has already been shipped, please refer to the “Returns and Refunds” section above for further instructions.

Preorder Terms and Cancellations

Preorder Cancellations

You may cancel a preorder within 24 hours of purchase by contacting us at shop(at)pokipair.com. Cancellation requests received after 24 hours are subject to a 3% cancellation fee, which covers administrative costs and payment processing fees.

Preorder Expectations

Preorder items are sold based on expected manufacturer release dates. These dates are provided as estimates and are subject to change by the manufacturer or distributor/s. Due to the unpredictable nature of the trading card game market, preorder items may become unavailable. If we are unable to fulfill your preorder due to stock shortages or supplier issues, you will be notified promptly, and a full refund will be issued.

Price Adjustments

Preorder prices are based on estimated costs from our suppliers. While we strive to maintain the prices listed at the time of purchase, unforeseen supplier price increases may require adjustments. In such cases, we will contact you with the option to either:

  1. Pay the additional amount to secure your preorder.
  2. Cancel your preorder and receive a full refund.

Refund Methodology

  • Payments made via PayPal will be refunded through PayPal.
  • Payments made via other methods will be refunded to the original payment card via Revolut Business, our banking and payment provider.

General Conditions

  1. Force Majeure: In the event of circumstances beyond our control, including but not limited to supplier disruptions, regulatory changes, or natural disasters, we reserve the right to cancel or modify orders, including preorders.
  2. Communication: All updates regarding preorder status, pricing adjustments, or cancellations will be communicated via the email address provided at checkout.

Delayed orders

Should an order be delayed in dispatch, the customer has the right to cancel at any point up until shipping has occurred. Please reference the ‘Cancellations’ section above. Should an item be delayed beyond a reasonable time frame in shipping itself, PokiPair Store Limited will work on the behalf of the customer to seek compensation from the shipping company and pass this on to the customer should they be successful in the appeal. Normally 10-15 working days has to pass before this is possible. No compensation is guaranteed in these instances. Should you be unhappy with a delay please contact us, or see the ‘Returns’ section above.

Non-Delivery of Items

In the case of non-delivery, PokiPair Store Limited will follow this process:

  1. Investigation Process

    • Once a customer reports non-delivery, PokiPair Store Limited will log a formal investigation with the carrier (Anpost or DHL).
    • Investigations with Anpost may take up to 30 days (or more) to complete. During this time, the carrier may collaborate with their international shipping partners to locate the package.

  2. Resolution Timeline

    • PokiPair Store Limited will provide updates to customers during the investigation process.
    • If the carrier confirms the item is lost, compensation will be determined based on the selected shipping method:
      • Anpost Standard Shipping: Coverage is limited to €150 as per Anpost’s insurance policies.
      • DHL Shipping: Compensation is subject to DHL’s insurance terms and coverage.
    • Customers must choose DHL shipping for orders requiring additional insurance coverage.

  3. Refunds and Compensation

    • Refunds or compensation for non-delivery are determined based on the outcome of the carrier’s investigation.
    • A full refund will not be issued immediately upon a non-delivery claim but only after the investigation concludes and the loss is confirmed.
    • If an item is deemed lost by the carrier and the insured amount does not cover the order’s value, PokiPair Store Limited may offer a partial refund or store credit.

  4. EU Consumer Rights Compliance

    • Under EU law, the seller is responsible for ensuring delivery of goods within a reasonable time frame. If goods are not delivered, PokiPair Store Limited will fulfill its obligations to compensate customers after all investigative steps are complete.

Policy changes
We reserve the right to change our return policy without notice and by paying for goods on www.pokipair.com you accept to these terms.​

Last Updated on 10-October-2024