Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the PokiPair Store website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Shipping terms & conditions

Customs and Import Duties – EU

  1. No Additional Duties:
    As part of the EU Single Market, orders shipped within the EU are not subject to additional customs duties or import taxes.

  2. Delivery Times:
    Orders typically arrive within the stated delivery timeframe. However, delays may occur due to unforeseen circumstances.

Customs and Import Duties – UK

  1. Responsibility for Duties:
    UK customers are responsible for paying any customs or import duties incurred. These charges are determined by UK authorities and are not included in your purchase or shipping costs.

  2. Threshold for Duties:
    Orders exceeding £135 in value may be subject to additional VAT and customs charges upon arrival in the UK.

  3. Delivery Times:
    Customs clearance may cause delays beyond our control.

Customs and Import Duties – US

  1. Responsibility for Duties:
    US customers are responsible for any customs or import duties incurred. These charges are determined by US authorities and are not included in your purchase or shipping costs.

  2. Threshold for Duties:
    Orders exceeding $800 in value may be subject to customs fees or import taxes upon arrival in the US.

  3. Delivery Times:
    Customs clearance may cause delays beyond our control.

Delivery Confirmation

  • A package is considered delivered when the postal service confirms delivery via tracking or a signature.
  • Signature confirmation is considered valid proof of delivery unless there is evidence to suggest fraud or courier error.
  • If you believe the package was misdelivered or signed by someone else, please contact the courier and notify us promptly.

Lost or Damaged Packages

  • If a package is lost or damaged before being marked as delivered, we will investigate the issue with the postal service. Investigations may take up to 60 days for international shipments.
  • Refunds or replacements will only be issued upon confirmation of non-delivery or damage by the postal service.

Package Theft or Misdelivery

  • If a package is marked as delivered but you believe it was stolen or misdelivered, please report the issue to your local postal service immediately.
  • We will assist you by providing any necessary documentation for your claim but cannot issue refunds or replacements for packages confirmed as delivered unless postal service negligence is proven.

Customer Responsibility

  • Please ensure that shipping details provided at checkout are accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

By placing an order, you agree to these terms. For more information on customs thresholds and duties, please consult your local customs office.

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

 

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

 

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

 

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Ireland without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Ireland . The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Ireland , and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

 

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will send you an email to notify you. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

 

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. This terms and conditions policy was created with the terms and conditions generator.

 

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to [email protected]

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